| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Clifford Bennett, Independent Economist
Morning Brief
Morning Brief
Khair Mirza, Head of Airport Investor Resource, Modalis Infrastructure Partners Inc
Top Story
Chan Soon Seng, CEO, Teach for Malaysia
The Breakfast Grille
Professor Datuk Dr. Paul Chan, Chancellor, HELP University
Morning Brief
James McIntyre, Bloomberg Economist
Morning Brief
Hashim Gombri, Landscape Architect Consultant
Opening Bell
Opening Bell
Ringgit & Sense
Kenneth Tan, a first time home buyer
Open For Business
Gan Han Ming, Co-founder and CEO, Patriot Biotech Sdn Bhd
Tech Talk
Dr. Mohammad (Moh) Sherafatmand, Founder & CEO of Hydroleap
Enterprise Explores
Business Implications of the Incoming Changes to Occupational Safety and Health in Malaysia
The Breakfast Grille Repeat
Professor Datuk Dr. Paul Chan, Chancellor, HELP University
Beyond the Ballot Box
How Plantation Workers Won Housing After 26-Year Struggle!; S. Arutchelvan, PSM
Live & Learn
Breaking the Gridlock: Reimagining Cooperation in a Polarised World, Niloy Banerjee, Resident Representative for Malaysia, Singapore and Brunei Darussalam, United Nations Development Programme (UNDP)
Health & Living
Heart of Medicine: What Life Is Like For A Doctor, Dr Kannan Pasamanickam, Consultant Cardiologist | Prof Florence Wang, Former Head, Department of Medicine, University of Malaya | Dr Raveendran Ramachandran, Consultant Rheumatologist
Top 5 at 5
Inside Story
Talkback Thursday
Beyond the Ballot Box (REPEAT)
I Love KL
Back To Back
