BFM 89.9
The Business Station
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Does our voice have a place in the future of customer service centers? According to Ravi Saraogi, not only is human communication more in demand today, it's also what customers look for when they need urgent assistance. By implementing Uniphore's automation-driven solutions into the workflow, customer service personnel are able to assist customers in record time, while having all the info they need right in front of them. We speak to Ravi about creating AI tools to enhance the human connection, enabling more call center employees to work from home, and why automation isn't the "human replacement" tool that we dread it to be.
Presenter: Arvindh Yuvaraj
Producer: Arvindh Yuvaraj
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