BFM 89.9

HIGHLIGHTS 
Podcast  >  Enterprise  >  Enterprise Explores  >  Humanising Your Customer Service Bots

Humanising Your Customer Service Bots

Anirudh Shenoy, Senior Product Manager, Yellow.ai

18-Feb-22 12:00

Humanising Your Customer Service Bots

Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.

Image Credit: Shutterstock | Tero Vesalainen

Produced by: Audrey Raj

Presented by: Audrey Raj, Freda Liu


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  entrepreneurshipbusiness analysisSMEtrends and forecastsmarketstechnologypeople and placestech

Tags:  technologyfuturismchatbotscustomer serviceEBB-Allianz





Play / Pause

Listen now : BFM 89.9 -- The Business Station

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

7:30 AM

Morning Brief

7:45 AM

Top Story

8:00 AM

The Breakfast Grille

8:30 AM

Morning Brief

8:45 AM

Morning Brief

9:00 AM

Opening Bell

9:15 AM

Opening Bell

9:35 AM

Ringgit & Sense

10:05 AM

Open For Business

Jeevan Muniandy, Co-Founder of BidMyAsset

10:45 AM

BFM Football Minutes

Euro Edition

11:00 AM

Tech Talk

Ivan Alias, Deputy Chief Commercial Officer, Merchantrade Asia

12:00 PM

Enterprise Explores

Dr. Joanne, Founder of Research for Impact, and Nadhirah Ibrahim, Senior Analyst, Institute for Capital Market Research Malaysia (ICMR)

1:00 PM

The Breakfast Grille Repeat

Przemysław Zaręba, Head of Foreign Trade Office In Malaysia, Polish Investment and Trade Agency (PAIH)

2:05 PM

Discovery Hour

The ABC's of Biodiversity: Sun Bears, Dr Wong Siew Te, Wildlife Biologist; CEO and Founder, Bornean Sun Bear Conservation Centre (BSBCC)

3:05 PM

Beyond the Ballot Box

4:05 PM

Health & Living

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

Talkback Thursday

7:30 PM

Beyond the Ballot Box (REPEAT)

7:45 PM

BFM Football Minutes

Euro Edition

9:00 PM

I Love KL

10:00 PM

Back To Back