Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai
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Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.
Image Credit: Shutterstock | Tero Vesalainen
Produced by: Audrey Raj
Presented by: Audrey Raj, Freda Liu
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Categories: entrepreneurship, business analysis, SME, trends and forecasts, markets, technology, people and places, tech
Tags: technology, futurism, chatbots, customer service, EBB-Allianz,