BFM 89.9
The Business Station
BFM 89.9
The Business Station
Today On Twitter: The Customer Is (Not) Always Right
Today On Twitter: The Customer Is (Not) Always Right
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10 mins
9 mins
31 mins
The customer is always right, or so it’s been since time immemorial. But are they? We look at a call to normalise answering back and reasoning with customers when the situations calls for it, following a viral video of a fast-food store employee defending herself in an argument with a customer.
Image Source: Ketut Subiyanto, Pexels
Presenter: Lee Chwi Lynn
Producer: Evening Edition
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