The customer is always right, or so it’s been since time immemorial. But are they? We look at a call to normalise answering back and reasoning with customers when the situations calls for it, following a viral video of a fast-food store employee defending herself in an argument with a customer.

Image Source: Ketut Subiyanto, Pexels

Produced by: Evening Edition

Presented by: Lee Chwi Lynn

Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:  customer service,  customers,  employees,  fast food,  Restaurants, Food Service,  Food, Beverage, Restaurants,  controversies,  food