Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics
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The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels
Produced by: Alia Zefri
Presented by: Sharmilla Ganesan, Lee Chwi Lynn
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Tags: automation, customer service, technology, artificial intelligence, spain,