Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics
28-Jul-22 19:00
![Hello, May I Speak To A Human?!](https://bfmcms.s3.ap-southeast-1.amazonaws.com/websiteimages/evening-edition/2022-07-28_hello-may-i-speak-to-a-human/og_779e2ef3-32bd-4ada-ab23-473f6dd0e3cf.png)
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The frustration of speaking to a chatbot customer service is an experience many people can relate to, and the Spain government is doing something about this - by proposing a law to ban automated customer service. We discuss how automation technology have changed the landscape of customer service, and how it compares to the human touch. Image Source: Alex Knight, Pexels
Produced by: Alia Zefri
Presented by: Sharmilla Ganesan, Lee Chwi Lynn
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Categories: technology
Tags: automation, customer service, technology, artificial intelligence, spain,