The Next Normal: Cloud Communications

Amidst these trying times, consumers have found that they have more questions than ever. And serving at the frontline of corporates during this time, an efficient contact centre has become the core of many business operations. But what happens when customer support is #WFH? We speak to global cloud communications platform Infobip about the next generation of cloud contact centres, and how businesses can build connected customer experiences across all stages of the customer journey at scale.