| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Tim Mulholland, President, TJM Limited, Chicago
Morning Brief
Morning Brief
Lee Meng Horng, Senior Equity Analyst, RHB Investment Bank
Top Story
Brian Coulton, Chief Economist, Fitch Ratings
The Breakfast Grille
Saw Leng Hean, Executive Director of SBH Marine Holdings Berhad
Morning Brief
Hashim Gombri, Landscape Architect Consultant
Morning Brief
Opening Bell
Opening Bell
What's the Focus
Open For Business
Syed Huzaifah Bin Syed Omar, Founder and CEO of Myfuturity Global
Mattsplained
Matt Armitage, Founder, Kulturpop
Enterprise Explores
Rory O'Donnell, Managing Director of International Agriculture, Food and Trade at Penta
The Breakfast Grille Repeat
Saw Leng Hean, the Executive Director of SBH Marine Holdings Berhad
Front Row
Dream Tryst, Caeleb Tee, Composer, Conductor, and Founder of 12Tone Ensemble
Front Row
Cinderella!, Joanna Bessey, Director | Amsalan Doraisingam, Cast Member
Front Row
Celestial Serenade, Dylan Lee, Cello Soloist
Good Things
Health & Living
Doctor in the House: Silent Mentors For Medical Students, Dr George Lee, Consultant Urologist | Prof Dr Saw Aik, Programme Director, Silent Mentor
Top 5 at 5
Inside Story
Just For Kicks
Final Day Jitters for Man City & Arsenal?; Bob Holmes | Dez Corkhill
A Bit of Culture
Living Funerals, Designers’ Renaissance and Maffick; Kam Raslan | Dhanya Nair | Marion D’Cruz
