Have you ever noticed all the little things during your travels that make your hotel stay so great? The excellent customer service, or the complimentary drinks in the lobby, or a particularly well-kept golf green? Jenn Ong, founder of the Hospitality Asia Platinum Awards, talks about her decision to recognise the efforts of the pinnacles of the hospitality industry.

Produced by: Christine Wong

Presented by: Freda Liu

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Categories:  Travel,  Personal Development,  Entrepreneurship

Tags:  hospitality,  hotel,  customer service,  HAPA,  HerVantage,