The Daily Digest: New Cancellation Policy Is Grabbing Attentions

the-bigger-picture · the-daily-digest · 20 Mar 2019 · 16 mins listen

In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.

Produced by:

Kelly Anissa

Presented by:

Juliet Jacobs,Tee Shiao Eek,Kelly Anissa

Categories:

Business Analysis,Auto,Technology,Tech,Politics,Social Issues,Travel

Tags:

consumer rights, e-hailing services, cancellation fee, Ministry of Domestic Trade and Consumer Affairs, Daily Digest, Bigger Picture

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