Social Media Responses to MH370

From the moment flight MH370 was reported missing, public outpouring on social media has been filled with messages of hope, condolences and moral support for the families of the 239 passengers and crew on board. How should we conduct ourselves on social media in times like these and what does this mean for crisis management going forward? Ng Juan Hann and Lim Sheng Feixiang from WAGO, and Zulkarnain Yasin, Head of Monitoring and Enforcement Division from Malaysian Communication and Multimedia Commission explain.