In Malaysia, Premium Caffeine's Future Lies in Maintaining Loyalty, Maintaining Growth

Starbucks Malaysia MD Sydney Quays discusses:

- Store count - roadmap for openings, relocation, closures
- The definition of "changing demographics";
- Franchise structure;
- Drive-thru strategy;
- Premium coffee industry - market value - how segmented;
- Starbucks Malaysia market share;
- Coffee bean, milk and other raw material costs - impact;
- Soaring prices of Arabica coffee futures - impact on prices;
- Howard Schultz - speculators;
- Hedging;
- Buying ahead - hedged by US parent -  impact on Malaysia position;
- Expected revenue growth - same store sales growth;
- Relationship with Malaysia parent Berjaya.