Viewing a Health and Beauty Value Retail Business Through Fashion Eyes

In this 2013 interview, Kulvinder Birring, the Managing Director of Watsons Malaysia, 

- Biggest developments since last interview; 

- Store - updates - concentration - areas / cities; 

- Store openings: timetable - target number; 

- Training - service issues -- quantum of improvement -- how much more improvement needed; 

- Value of personal, health and cosmetics; - Primary drivers; 

- Noticeable themes - spending power, brand arrogance; 

- Store openings: no. per year - underlying considerations; 

- Growth path - health business - five-year plan; : No. of pharmacists;: No. of health advisors; 

- Apex Pharmacy - update - assimilation; 

- Drivers - ideology behind the purchase; 

- Futurely? Ideas and themes; 

- Indonesia market - purview - targets; 

- Country revenues and profits - Performance since 2009 - growth numbers; 

- Margins; 

- Health or beauty: which enjoy better margins; 

- Implications of being part of the AS Watson Group, in itself part of the Hutchison Whampoa Group.