Cleaning Up Malaysia's Mess

Ir. Abdul Kadir Mohd Din, CEO of Indah Water Konsortium Sdn Bhd (IWK), talks about the dynamics of his business, which entails providing sewerage services to over 18 million users in Malaysia, with the exception of Kelantan, Sabah, Sarawak and Johor Bahru City Council operational areas. He discusses default rates (which are quite high!), amounts owing, reasons for non payment, plans to recover outstanding amount. He also discusses the financials of the business, and with rates so cheap, whether the industry needs restructuring. He also discusses the growth and outlook of the company, and how he plans to transform the business from a utility to a long-term entity that is less dependent on the Government's financial assistance.