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enterprise · resource-centre · 7 Aug 2014 · 02:30 pm · 20 mins listen
Technology has made it possible for businesses to reach out to customers 24/7. At the same time, this creates expectations from the tech-empowered customer for 24/7 access to goods and customer service. How are establishments faring? What does it take to understand Malaysian expectations for service delivery and making customers happy?
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