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enterprise · resource-centre · 7 Jun 2012 · 01:00 pm · 13 mins listen
June Beh (Senior Partner Resources Manager) and Cheyanne Koh (Operations Services Manager) of Starbucks Malaysia shared the secrets & stories behind their Customer Service.
Books have been written about the company about their legendary customer service. Students are willing to work for Starbucks even though other places are reputed to pay more. What actually goes on behind the training?
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