Mark Runnalls, Macquarie University - Part 1

Four weeks from now we will be featuring international speakers including the 5 best-selling authors who will be speaking in the upcoming Achieving World Class Results Through Sales, Customer Service and People Conference which takes place on the 28th August at Istana Hotel. We spoke to Mark Runnalls - Academic and Researcher for Macquarie University and Society for Knowledge Economics on the findings of the interesting research into the characteristics of high performing cultures and the paybacks.