Just Listen

In today's age of social media connectivity, we may be adhering to a different set of rules when it comes to communicating. A 140 character message and some daily photo updates may be all well and good when it comes to getting those likes from your online peers, but are we forgetting how to connect offline? In building more authentic and meaningful relationships, we must begin by taking stock of how we interact with the people right in front of us. Author Mark Goulston draws on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, shares simple but powerful techniques to really get through to people--whether they're co-workers, friends, strangers, or enemies.