Infectious Service Leadership Decoded

Paul Hutton has had a career of great success in the Hilton Hotel group. In 2004, Paul was given the accolade of Best Hotel General Manager in the prestigious Worldwide Hospitality Awards in Paris. Paul has built teams that have created award winning hotels in 4 continents in the cities of Dubai, Bucharest, Kuala Lumpur and Sydney. His success has been his ability to lead and engage his managers and employees to deliver world class customer experiences. The financial results have inevitably followed. Currently based in Hong Kong, Paul is managing the opening and operation of 29 hotels in Southern China. Here, he speaks about "Infectious Service Leadership Decoded".