Achieving World Class Service Series - Dr Janelle Barlow "Emotional Value"

Dr Janelle Barlow is here to continue the series on Achieving World Class Service. Known as best-selling author of A Complaint Is a Gift Branded Customer Service Emotional Value, Dr Janelle is a businesswoman, author, media spokesperson, keynote speaker, and seminar leader. She is also known for her breakthrough ideas; her approach is both big picture blended with practical advice.