It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.

Produced by: Christine Wong

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Tags:  enterprise,  raise your game,  Christina Gill,  Inspire Enrich,  customer service,  Serving From The Heart,  emotional hijack,  traffic light approach,  body language