Up The Ante

Today we have a business that started out as a nasi lemak stall by the Kelana Jaya LRT. 13 years later, Heritage Village now has four outlets in the Klang Valley. Running four outlets is not easy especially when it comes to communicating to the operation crew. Messages are often lost in translation. Shankar Santhiram from EQTD Consulting is here to address these communication issues and how as leaders, you should create an environment for feedback.