Digital Banks in Malaysia: What To Watch, Lessons From Foreign Digibanks, And Challenges Ahead

Following the recent regulatory approvals for AEON Bank and Boost Bank to commence operations, Enterprise Explores the digital banking landscape here in Malaysia and how it compares to key markets such as Singapore and Hong Kong with Vincent Fong, Chief Editor at Fintech News Malaysia, and Ravi Kittane, Partner at EY.

We get into digital banking in a regional and global context, explore how Malaysia compares and can learn from other key markets, dissect various trends and key priorities for digital banks, including customer acquisition and the development of new products including credit products, potential competition from established financial institutions, and the key priorities and upcoming trends for digital banks in Malaysia in 2024.

02:40 Guest Introduction and Discussion Start

03:26 Insights into Digital Banking

08:34 Digital Banking Landscape Overview

15:05 Lessons from Foreign Digital Banks

25:39 The Importance of Customer Trust and Security in Banking

26:23 The Role of Deposits in Banking

28:07 The Challenge of Customer Acquisition and Retention

28:22 The Importance of Reliable Tech in Digital Banking

33:06 The Role of Partnerships in Digital Banking

34:48 The Potential of Islamic Digital Banking

41:59 The Challenge of Serving the Underserved Market

46:01 Looking Ahead: Key Developments and Trends in Digital Banking