TDCX Making SEA The Hub Of CX Outsourcing
Byron Fernandez, Executive Vice President & Group CIO, TDCX
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Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.
Produced by: Moh Heng Ying
Presented by: Shazana Mokhtar
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