TDCX Making SEA The Hub Of CX Outsourcing

Byron Fernandez, Executive Vice President & Group CIO, TDCX

20-Apr-23 08:00

TDCX Making SEA The Hub Of CX Outsourcing

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Global business process outsourcing or BPO is a 300 billion US dollar industry, with the customer experience (CX) sub-sector accounting for about a third of that pie. How is Singapore-based player TDCX carving out its niche amidst a competitive landscape and the digital transformation wave? We speak to Executive Vice President and Group CIO Byron Fernandez to find out.

Produced by: Moh Heng Ying

Presented by: Shazana Mokhtar

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Categories: Corporates, technology

Tags: tdcx, tech sector, business process outsourcing, customer experience,

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