Sustainability and Services as Key Drivers of Document Imaging

Peter Wee, Country Manager of Ricoh Malaysia, discusses the following questions:

- Ricoh's involvement in three main business segments: Image & Solution - Industrial equipment (such as thermal media products and optical equipment - and ‘Others’ (like digital cameras and the operation of financial and logistics businesses)
The Malaysia proposition?

- Update on each business segment
: Imaging - green revolution - fewer printing
: Managed solutions - IT Services - cloud systems?
: ‘Others’? - surveillance systems

- Effective April 2013: “Ricoh is going to strengthen its business structure in the Asian market.”
The globalization of Chinese companies into Southeast Asian

- HR issues - changing focus from hardware sales to IT services

- Cartridges - grey cartridges - competition

- Branding as an important component of Ricoh’s brand awareness
Strategy - % of sales

- Sponsorship of British Women’s Open and the Malaysian Open tennis - decision tree

- New global brand message in Apr. 2012 "imagine. change."

- 2020 Tokyo Olympics - confidence booster - implications for overseas subsidiaries

- In Japan, a looming Sales Tax increase in April 2014 -- implications for overseas units

- Ricoh Japan: 1-year return of +76% and +26% YTD - higher than the broader Nikkei - drivers

-Yen weakness - until now a catalyst and a beneficiary of intervention - outlook / approach

- Sustainability -extent of importance - interlink with innovation