Domino's: Taking Better Care of its People

On the Breakfast Grille, we speak to Ba U Shan-Ting, the President and Chief Operating Officer of Domino's Pizza Malaysia and Singapore. He discusses:

-- Which is the best-selling pizza in Malaysia

-- If Domino's has had to resort to cost-cutting to, as prices of food ingredients and raw materials continue to climb

-- Domino's is looking into establishing a low fat range menu -- how big is the market for the health-conscious consumer in Malaysia & will there be a compromise in taste for the low-fat range?

-- Domino's as the Pizza Delivery Experts -- 30mins delivery to your doorstep -- how often is Domino's able to keep this promise? 

-- How big is its online ordering platform? 

-- Smartphone Apps in Australia: Domino's in Australia reported better-than-expected earnings recently -- boosted by the smartphone apps. Any plans to move in a similar direction for Malaysia?

-- Domino's expansion plans -- 100 outlets in Peninsular Malaysia by end of 2012 -- and East Malaysia after that

-- Update on operations in Singapore

-- Human capital development -- how is Dominos taking care of its people, esp the part-timers? 

-- How it plans to motivate and incentivise its workers