AIG Global Services Malaysia Chief Representative of AIG Malaysia, Matt Harris discusses:

- Broad overview - update - business - focus areas - since last interview;
- Agency workforce - Geographical distribution - age - duration as agent - expertise - professionalism;
- The ‘Barbecue Test’;
- 27 licensed general insurance companies - competition - how address;
- Chartis’ ranking by premiums underwritten - whether size a focus;
- -Malaysia tariff rating structure — set price and set style of product features and benefits -- how differentiate;  
- Travel insurance - recent decision MATTA - mandatory travel insurance - impact;
- Motor biggest component - whether business be slowing - tighter lending guidelines;
- How address - slowdown;
- Motor Insurance - claims ratios;
- Motor insurance rates -- unrevised for >30 years - Developments;
- Rates generally - trend in Malaysia generally - factors - BNM regulation;
- Contrast - US business insurance rates;
- Investment - AUMs - Equity - Bonds - Cash - levels;
- Investment income - trend;
- IT and application software solutions - AIG’s operations around the world - People - additional investment - challenges: human capital;
- Promoting long-time staff Soo Wai Har to Deputy CEO - implications - spare time.