Voicebox takes a look at the power and pervasiveness of the human voice in shaping our everyday world. Hosted by Ezra Zaid,Voicebox examines the impact of this uniquely human instrument and the role it plays in making and breaking the bonds between us.

In this episode, we listen to the stories of people who worked the phones in customer service.

Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:  voicebox,  Evening Edition,  customer service agent,  hotline,  customer service,  customer service representatives,  malaysia,  vb-ee