An exchange between a food vendor and customer went viral after the customer berated her for using the term "dear" multiple times to address her. We look at the various reactions on Twitter, of which some have expressed sympathy with the vendor while others share their views on what professional customer service entails.

Image Credit: 123rf.com

Produced by: Evening Edition

Presented by: Sharmilla Ganesan, Sharaad Kuttan

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Categories:  the workplace,  culture

Tags:  culture,  business,  communication,  social media,