Grab's Passenger Cancellation Policy
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Under this new policy, passengers who cancel their booking after five minutes will be charged with a fee between RM3 and RM5. Consumer groups are criticising the policy for being unfair to passengers.
Produced by: Shawn Tanis
Presented by: Lee Chwi Lynn, Kelvin Yee
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Categories: Business Analysis, Auto, SME, Markets, Travel, Social Issues
Tags: Evening Edition, Grab, consumer rights, ridesharing,