Under this new policy, passengers who cancel their booking after five minutes will be charged with a fee between RM3 and RM5. Consumer groups are criticising the policy for being unfair to passengers.

Produced by: Shawn Tanis

Presented by: Lee Chwi Lynn, Kelvin Yee

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Categories:  Business Analysis,  Auto,  SME,  Markets,  Travel,  Social Issues

Tags:  Evening Edition,  Grab,  consumer rights,  ridesharing,