A resort in Tioman was bombarded with bad online reviews, but not for the reasons you would imagine. We take a broader look at our reliance on online reviews and how far they go in helping or harming a business.

Image Source: Wachiwit, Shutterstock

Produced by: Alia Zefri, Lee Chwi Lynn

Presented by: Lee Chwi Lynn, Sharmilla Ganesan

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Tags:  online reviews,  evening edition,  ecommerce,  online marketing,  tourism,  travelling,  accomodation,  Hospitality, Tourism, Conventions,  Travel,  travel