Do You Depend On Online Reviews?
Nigel Wong, Honorary Secretary-General, The Malaysian Association of Tour and Travel Agents (MATTA)
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A resort in Tioman was bombarded with bad online reviews, but not for the reasons you would imagine. We take a broader look at our reliance on online reviews and how far they go in helping or harming a business.
Image Source: Wachiwit, Shutterstock
Produced by: Alia Zefri, Lee Chwi Lynn
Presented by: Lee Chwi Lynn, Sharmilla Ganesan
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