BFM 89.9

Podcast  >  Enterprise  >  Tech Talk  >  Delivering Unified Customer Experience

Delivering Unified Customer Experience

Muzaffar Ariff, Genesys Malaysia

22-Sep-15 12:00

Delivering Unified Customer Experience

Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel.


Download the BFM mobile app. Stay at home and stay up-to-date.

Tags:  unified customer experienceomnichannelgenesysTechnology news, reviews


Business
Money

Share this podcast




Play / Pause

Listen now : The Evening Edition

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

8:00 AM

The Breakfast Grille

Penny Wong, Australia’s Minister For Foreign Affairs

8:30 AM

Morning Brief

9:00 AM

Opening Bell

9:35 AM

BBC World Service

10:05 AM

Open For Business

Ley Vin Khoo & Bryan Tan, co-founders, Shoyu Bros

11:05 AM

HerVantage

Rejina Rahim, Founder of Wahine Capital

12:00 PM

Enterprise Biz Bytes

Financial Gap For Low-Income Employees

1:00 PM

The Breakfast Grille Repeat

Penny Wong, Australia’s Minister For Foreign Affairs

2:05 PM

Live and Learn

Relationship Between Life Satisfaction and Incumbent Voting: Dr. Grace Lee, Associate Professor of Economics | Dr Jason Wei, Senior Lecturer, Department of Econometrics and Business Statistics

3:05 PM

Earth Matters

Updates from Global Biodiversity & Climate Talks: Meenakshi Raman, President, Sahabat Alam Malaysia (SAM) and Head of Programmes, Third World Network (TWN)

4:05 PM

Health & Living

Mind the Health Gap #6: Knowing When, Where, and How To Seek Healthcare: Assoc Prof Dr Adina Abdullah, Department of Primary Care Medicine, Faculty Of Medicine, Universiti Malaya

5:00 PM

The Evening Edition

5:35 PM

Today On Twitter

6:05 PM

Inside Story

7:05 PM

The Evening Edition

7:35 PM

Popcorn Culture - Review

Elvis

8:00 PM

Cruise Control

Daniel Fernandez, dsf.my | Ariff Roose | Richard Bradbury

10:00 PM

The Pulse

10:10 PM

The Pulse

Review - Kendrick Lamar's Mr. Morale & the Big Steppers