Delivering Unified Customer Experience
Muzaffar Ariff, Genesys Malaysia
You can share this podcast by copying this HTML to your clipboard and pasting into your blog or web page.
Conversations today happen on many different platforms: Facebook, Twitter, SMS, voice, emails, you name it. However for organizations, keeping track of these can be troublesome. Hence the birth of Omni-Channel strategies and platforms. Muzaffar Ariff, Country Director of Genesys Malaysia talks about how to deliver consistent customer experience via the Omni channel.
This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.
Tags: unified customer experience, omnichannel, genesys