BFM 89.9
The Business Station
Recommended
48 mins
37 mins
38 mins
Artificial Intelligence based conversational interfaces have come a long way. In the past, we had to speak like robots but today, the robots are speaking like us. These changes are also rapidly transforming customer service interactions across various industries including banking and financial services, retail, ecommerce, healthcare and more. With chatbots and AI proving increasingly popular in the customer service industry in Asia, it’s a good time to have a look at how businesses can adopt them quickly and improve their business front.
Presenter: Jeff Sandhu
Producer: Jeff Sandhu
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