Speed Consulting: Scrappingville

Sharon Yong Abdullah | Jacqueline Arnold | Sam Haggag

05-Oct-12 03:00

Guest: Sharon Yong Abdullah, Scrappingville

Coaches: Jacqueline Arnold, Kim Chew Communications; and Sam Haggag, Manpower Malaysia.

This retailing company struggles to find and retain staff who are willing to take greater ownership to provide good customer service. Consultants offer suggestions to inculcate in the staff a culture that seeks to know the offered products, recommend alternatives and not merely collect payments for customer-selected products.

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