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EX: Consistency Is King & Senior Leaders Hold The Crown

Ridhima Khanduja, Partner & Market Leader, Kincentric Malaysia

26-Sep-23 11:00

EX: Consistency Is King & Senior Leaders Hold The Crown

According to Kincentric, when Employee Experience (EX) is consistent in your organisation, customer satisfaction and financial performance rise by more than 2X. The problem is, almost a third of employees around the world endure a highly inconsistent experience and it's impacting their engagement and business outcomes. Ridhima Khanduja, Partner & Market Leader of Kincentric Malaysia delivers a wake-up call for Corporate Malaysia when it comes to EX; with a focus on leadership’s role, and aligning experience with culture and strategy.

Produced by: Audrey Raj

Presented by: Audrey Raj


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Categories:  the workplacemanagingCorporatespersonal development

Tags:  exconsistency in organisationsemployee experienceemployee engagementleadershipconsistencymanaging employees





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