EX: Consistency Is King & Senior Leaders Hold The Crown
Ridhima Khanduja, Partner & Market Leader, Kincentric Malaysia
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According to Kincentric, when Employee Experience (EX) is consistent in your organisation, customer satisfaction and financial performance rise by more than 2X. The problem is, almost a third of employees around the world endure a highly inconsistent experience and it's impacting their engagement and business outcomes. Ridhima Khanduja, Partner & Market Leader of Kincentric Malaysia delivers a wake-up call for Corporate Malaysia when it comes to EX; with a focus on leadership’s role, and aligning experience with culture and strategy.
Produced by: Audrey Raj
Presented by: Audrey Raj
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