Smiling Tiger, Hidden Dragon: Transforming Conflict Into Opportunity

When it comes to conflict, especially here in Asia, often we avoid confrontation in favour of passive-aggression and gossip. So how can we start to address that and resolve our inability to manage conflict? Dr John Ng, chief passionary officer at META Consulting and author of “Smiling Tiger, Hidden Dragon: Transforming Conflict Into Opportunity”, talks about the issues of saving “face”, how that leads to conflict, and possible solutions.