Up The Ante - Kopitiam Talk #8: Feed the ego, starve the business

Franchising is one of the fastest ways to expand businesses. But when your ego takes a role in this process, you’re bound to make irrational decisions. This is what happened to David Chin, founder of Dave’s Deli. We talked about the infrastructure required to franchise a brand and how to control thousands of outlets around the world with Datuk Seri Nelson Kwok of Nelson’s Franchise, and David Chin together with his son, Brian Chin,  the second generation to take over Dave’s Deli.