It was Dorothy Neville who once said, “The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment”. But how do you know to say the right thing at the right place, and how NOT to escalate a conversation to a point of no return when you’re in the thick of it? Neuro-Semantic psychology-based Master Trainer Colin Cox, who specialises in courageous conversations joins us to share tips on dealing with confronting situations in business and within relationships.