Why Businesses Should Pay Attention To Online Reviews
Zeffri Yusof, Manager of Communications and Public Affairs at Google Malaysia
How often do you check Google Reviews before going to a new restaurant? The way we gauge a place’s quality has changed over the last decade, with online platforms informing us if that new pizza joint is worth the 30-minute drive. Yet, many businesses seem to underestimate the value of online reviews. What can they do to garner better feedback from their customers?
Produced by: Arvindh Yuvaraj
Presented by: Audrey Raj and Freda Liu
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