The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. We discuss the latest report by McKinsey on how retailers can adapt in the new normal.

Produced by: Freda Liu

Presented by: Jeff Sandhu, Freda Liu, and Audrey Raj

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Tags:  Retail,  consumer behaviour,  shopping,  mckinsey,  new norm,  Consumer Goods/Services,  Retail, Fashion, Luxury Goods,  Economy, Markets,  Environment/Sustainability,  Personal Finance,  Personal Development,  Managerial Resources/Development,  Entrepreneur Resources/Development