WhatsApp Is Winning The Customer Service Support Race
CS Gill, Country Manager of Infobip Malaysia
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Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.
Produced by: Audrey Raj
Presented by: Audrey Raj and Freda Liu
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