BFM 89.9
The Business Station
WhatsApp Is Winning The Customer Service Support Race
23 mins·12:00, 25 May 2021
WhatsApp Is Winning The Customer Service Support Race
23 mins
·
12:00, 25 May 2021
·
Recommended
Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.
Presenter: Audrey Raj and Freda Liu
Producer: Audrey Raj
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