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WhatsApp Is Winning The Customer Service Support Race
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Enterprise · Enterprise Biz Bytes · 25 May 2021 · 12:00 pm · 23 mins listen
Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.
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