BFM 89.9

HIGHLIGHTS  PRN2023
Podcast  >  Enterprise  >  Enterprise Biz Bytes  >  WhatsApp Is Winning The Customer Service Support Race

WhatsApp Is Winning The Customer Service Support Race

CS Gill, Country Manager of Infobip Malaysia

25-May-21 12:00

WhatsApp Is Winning The Customer Service Support Race

Businesses now need to effectively manage customer service via digital platforms as more customers find convenience in social media over making a phone call or email enquiry. Do you prefer chatting with a bot to speaking to a customer service agent? You may not have a choice soon, apparently.

Produced by: Audrey Raj

Presented by: Audrey Raj and Freda Liu


This and more than 60,000 other podcasts in your hand. Download the all new BFM mobile app.

Categories:  Personal DevelopmentEntrpreneurshipSME

Tags:  Customer supportCRMCXautomationdigital transformationwhatsapp business





Play / Pause

Listen now : Open For Business :

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

7:15 AM

Morning Brief

8:00 AM

The Breakfast Grille

Dr. Brian Wong, Assistant Professor at the Department of Philosophy at the University of Hong Kong and author of "The Era of Geopolitics"

8:30 AM

Morning Brief

9:00 AM

Opening Bell

9:35 AM

The Property Show

10:05 AM

Open For Business

11:05 AM

HerVantage

Faye Wongso, KUMPUL

12:00 PM

Enterprise Biz Bytes

1:00 PM

The Breakfast Grille Repeat

2:05 PM

Live & Learn

3:05 PM

Earth Matters

Stories from Upper Baram Pt 2: Saving Rivers, Lives, and Restoring Rights

4:05 PM

Health & Living

Be Fit Malaysians: Building Strength = Building Muscle?

5:00 PM

The Evening Edition

5:35 PM

Today On Twitter

6:05 PM

Inside Story

7:05 PM

The Evening Edition

7:35 PM

Popcorn Culture - Review

The Creator

8:00 PM

Cruise Control

Daniel Fernandez, dsf.my | Ariff Roose | Richard Bradbury

10:00 PM

The Pulse