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The Daily Digest: New Cancellation Policy Is Grabbing Attentions

Hamzah Mahadi, Head of Investigation and Prosecution Section, Ministry of Domestic Trade and Consumer Affairs

20-Mar-19 14:30

The Daily Digest: New Cancellation Policy Is Grabbing Attentions

In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.

Produced by: Kelly Anissa

Presented by: Juliet Jacobs, Tee Shiao Eek, Kelly Anissa


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Categories:  Business AnalysisAutoTechnologyTechPoliticsSocial IssuesTravel

Tags:  consumer rightse-hailing servicescancellation feeMinistry of Domestic Trade and Consumer AffairsDaily DigestBigger Picture





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