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The Daily Digest: New Cancellation Policy Is Grabbing Attentions
16 mins·14:30, 20 Mar 2019
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The Daily Digest: New Cancellation Policy Is Grabbing Attentions
16 mins
·
14:30, 20 Mar 2019
·
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In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.
Presenter: Juliet Jacobs, Tee Shiao Eek, Kelly Anissa
Producer: Kelly Anissa
consumer rights e-hailing services cancellation fee Ministry of Domestic Trade and Consumer Affairs Daily Digest Bigger Picture
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