The Daily Digest: New Cancellation Policy Is Grabbing Attentions
Hamzah Mahadi, Head of Investigation and Prosecution Section, Ministry of Domestic Trade and Consumer Affairs
In their new updated Passenger Cancellation Policy, Grab Malaysia said that passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. We discuss whether this new policy is fair for both drivers and consumers and who regulates this.
Produced by: Kelly Anissa
Presented by: Juliet Jacobs, Tee Shiao Eek, Kelly Anissa